How can we help you?

  • Return and refund policy
  • Payment
  • Warranty
  • Delivery
  • FAQ
  • Contact

How can we help you?

  • Return and refund policy
  • Payment
  • Warranty
  • Delivery
  • FAQ
  • Contact

Return and refund policy

Cancelling an order (prior to delivery)

An order that was placed on the webshop of fjordsen.com can be cancelled free of charge and without reason.

Undoing the purchase (after delivery)

You have the right to withdraw the order within 14 days from the day after receipt without reason. The actual delivery date counts as the delivery date, even if the product is only installed on a later date. After withdrawal, you have 14 days to return the products to Fjordsen.

The costs for returning the product in question is at your own expense. The costs can vary and depend on the transport company.

Depending on the condition in which the product is received by Fjordsen, you will receive the full purchase amount, including shipping costs, or a percentage thereof. If you want to return a product, you can contact Fjordsen via sales@fjordsen.com. If you return a product without informing us in advance, we kindly ask that you to include the cancellation form!

 

Conditions for receiving a full refund

  • The product must be fully complete and in the original state;
  • The product must be clean, just as you received it;
  • The product must not be damaged;
  • Included assembly material should be reasonably packed in its original packaging if possible;
  • The product must have the original manuals and the included accessories;
  • The product must have suitable packaging, preferably the original packaging, which may have been opened;
  • As a customer you are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
  • Fjordsen will pay the purchase price including delivery costs (with the exception of any additional costs resulting from the choice of a different delivery method than the cheapest, standard delivery offered by Fjordsen) as soon as possible, but no later than 14 days after withdrawal.
  • Fjordsen does not refund until the goods have been returned in their entirety or if you have shown that the goods have been returned, whichever comes first.
  • Fjordsen will refund you using the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, no costs will be charged.

 

Withdrawal

We recommend that you send an e-mail to sales@fjordsen.com or call us via 026 – 206 2 114 to report a return. That way Fjordsen can process the return shipment faster and easier.

 

Validity

The return and refund policy of Fjordsen does not apply in the following cases:

  • If you are not a consumer but a legal entity or government
  • Export outside the EU

 

Return address

You can send the product in question for returns to:

Fjordsen
Veem 3
6909 DZ Babberich

Include your order number

Payment

Payment methods

We accept the following payment methods:

PayPal, Credit card, iDEAL, Giropay, SOFORT Banking, EPS, Invoice, Bank transfer, Bancontact, Belfius, KBC/CBC, Klarna and Przelewy24.

Secure payment

All transactions executed on fjordsen.com are secured by the Mollie payment system. All information exchanged for executing payments is encrypted using the SSL protocol. This data cannot be traced, intercepted or used by third parties and is not stored on our computer systems.

Payment in arrears with Klarna

Fjordsen also offers payment in arrears through Klarna. Once your order has been shipped, you have 30 days to make your payment, allowing you to check out the product before you pay. For questions about your payment via Klarna, please contact Klarna's customer service.

Warranty

The highest quality rooftop tents and accessories

With Fjordsen, you are always guaranteed the highest quality. We stand by the quality of our products and are committed to providing exceptional rooftop tents and accessories that have undergone rigorous quality testing. Our products are guaranteed against defects in materials and quality.

All Fjordsen rooftop tents come with a two-year warranty to give you peace of mind. Fjordsen covers any defects or damages to your Fjordsen rooftop tent, including damage caused by normal wear and tear of materials for two years after the purchase date. The Fjordsen warranty gives you specific statutory rights but does not affect your statutory rights in the event of a defective product.

Fjordsen reserves the right to:

  • repair the rooftop tent under our warranty conditions;
  • replace the rooftop tent if the defect or damage cannot be repaired;
  • offer a comparable product of similar value or refund the purchase price if the rooftop tent cannot be replaced with the same model.

 

The Fjordsen warranty does not cover:

  • defects arising from conditions out of Fjordsen's control, including, but not limited to, misuse or failure to assemble, install or use the product in accordance with Fjordsen's written instructions, frequently asked questions and safety guidelines;
  • damage to the user's vehicle, electronic appliances or cargo; injury or damage to third parties and their property.

Warranty period

The Fjordsen warranty varies per product type and can be found in the overview below. Compensation for all products depends on the remaining warranty period.

Light 140 rooftop tent 2 years
Light 220 rooftop tent 2 years
Air XL rooftop tent 2 years
Pop-up tent 12 months
Awnings 12 months

Making a warranty claim

If you believe your problem is covered under Fjordsen's warranty, please fill in this form as completely as possible. We will assess your claim based on the information provided and contact you within ten working days to discuss the situation and potential solution.

Liability

Neither Fjordsen nor any affiliated person or company is liable for any damages resulting from your use of or inability to use this website or any of the information, contents, services or material it provides. Fjordsen reserves the right to change, add and exclude information on the website—including this disclaimer—at any time and without prior notice. Fjordsen is not obliged to update this website or any information it provides.

Terms and conditions

View our Terms and Conditions here:

Terms and conditions

Delivery

Rooftop tent delivery

We pay great care and attention to the safe delivery of your rooftop tent to your home. The tent and all components are packed carefully and securely for shipping. We select the best transport companies known for their punctuality and proper handling of our packages. We do everything in our power to ensure that your high-quality Fjordsen rooftop tent reaches you in pristine condition.

Your Fjordsen rooftop tent will be delivered in four (Light 140 and Air XL) or five (Light 220) boxes. The Fjordsen rooftop tent is quick and easy to assemble; you can find the assembly instructions here.

Delivery of Fjordsen products

Just like our rooftop tents, all Fjordsen accessories and Fjordsen Outdoors products are shipped carefully and securely. We use the best transport companies and pack your products well to ensure that they arrive at their destination in pristine condition.

Shipping locations

We ship our rooftop tents and accessories all over Europe, including to the Netherlands, Belgium, Germany, France, Switzerland and Denmark. Want to know if we can deliver a Fjordsen rooftop tent to your home? You can see all our shipping locations during checkout.

Shipping costs

The shipping costs for our rooftop tents depend on your location. The following is an overview of the shipping costs per country. If you would like to have a rooftop tent delivered somewhere else, please contact us, and we will calculate the shipping costs for you.

Country Orders up to €1000 Orders over €1000
The Netherlands  €50 €124
Belgium  €50 €124
France  €90 €180
Germany  €60 €133
Switzerland  €90 €228
Austria  €90 €180
United Kingdom  €90 €180
Norway  €90 €228
Sweden  €80 €217
Finland  €80 €217
Denmark  €90 €180

 

The shipping costs for the rest of the Fjordsen product range vary, depending on the product and country. You can view the total shipping costs for your order during checkout.

Track your package

After you place your order, we will send you an order confirmation. When the carrier collects the package, we will send you an email with a tracking number to track your package.

FAQ

About Fjordsen rooftop tents

What is a rooftop tent?

With a rooftop tent, you sleep on the roof of your car. The tent is mounted on a roof rack on your car, just like a roof box. Instead of lying on a cold, muddy, uneven surface, you are high, dry and comfortable. The tent can be set up in less than two minutes, and the Fjordsen Light rooftop tents are so light they can be mounted on almost any car.

Will a rooftop tent fit on my car?

Our rooftop tents fit on almost any car. Use the car checker to find out whether your car is suitable.

Can my car hold the weight?

Fjordsen rooftop tents are lightweight and fit almost any car. Use the car checker to find out whether your car is suitable. Please note: you are always responsible for your vehicle and everything you transport in or on your vehicle. On no account may a person or animal be transported in the rooftop tent while the vehicle is in motion. By purchasing a Fjordsen rooftop tent, you accept that Fjordsen can never be held responsible for the installation of your rooftop tent on your vehicle, the behaviour of the driver with your rooftop tent on the vehicle, or the use of your rooftop tent.

How fast can you drive with a rooftop tent?

We recommend a maximum speed of 120 km/h with a rooftop tent on your car, provided that the tent is installed and closed according to instructions.

What are the benefits of a rooftop tent?

A rooftop tent has many benefits. You always have a fantastic view, you free up a lot of space in your car, you can sleep comfortably (not on wet or uneven ground), and it is easy—the rooftop tent is quick to set up and just as quick to take down when you are ready to hit the road again.

How can I reduce condensation in my tent?

All Fjordsen roof tents are waterproof. However, it is almost impossible to prevent condensation in extremely humid conditions. The rooftop tent features ventilation on all sides to minimise condensation. Read more about reducing condensation in your rooftop tent here.

What type of roof rack do I need?

Our universal mounting system fits most vehicles. Our tents are designed to be mounted on two standard crossbars (not directly on the car roof).

How do I set up the rooftop tent?

The user manual for the rooftop tent can be found here. If you prefer to watch an instructional video, click here.

Can I sleep in the rooftop tent during heavy rain and wind?

Yes, our tents have undergone rigorous testing in a wind tunnel. You can sleep safely and comfortably in the rooftop tent during rain and gusts of wind up to 50 km/h.

About the Fjordsen outdoor collection

How is the Freyja Outdoor kitchen delivered?

We pay great care and attention to the safe delivery of your kitchen. The kitchen is packed very securely and carefully. We select the best transport companies who are known for their punctuality and proper handling of our packages. We do everything in our power to ensure that our high-quality kitchen reaches you in pristine conditio

What is the Freyja Outdoor kitchen made of?

The Freyja Outdoor kitchen is made of high-quality materials. The interior is made of expanded polypropylene (EPP), making the storage box waterproof, super strong and 100% recyclable. The exterior is polypropylene, making the kitchen worktop moisture and heat resistant.

How much can you store in the Freyja Outdoor kitchen?

The dimensions of the storage box are 45 x 35 x 35 cm. The kitchen also has two storage compartments in the doors, each measuring 20 x 8 x 30 cm. Finally, the Freyja Outdoor kitchen is equipped with a spacious storage compartment and utensil tray where you can store two gas bottles, cutlery and other kitchen utensils or food.

How much does the Freyja Outdoor weigh?

The Fjordsen Freyja Outdoor kitchen weighs 8 kg. Its handy design makes it easy to lift by one person.

Does the Freyja Outdoor kitchen come with a warranty?

Yes, the Freyja Outdoor kitchen has a one-year warranty. View our warranty policy here.
Warranty policy

Is the Freyja Outdoor kitchen sustainable?

The Freyja Outdoor kitchen is made of recyclable materials. All components can also be replaced individually.

Which pans can I use with the Freyja Outdoor kitchen?

Most camping pans are made of stainless steel or aluminium. Both of these are suitable for the Fjordsen Freyja Outdoor kitchen.

How is the Sjöfn Outdoor butterfly chair delivered?

We pay great care and attention to the safe delivery of your Sjöfn Outdoor butterfly chair. The chair is packed very securely and carefully. We select the best transport companies who are known for their punctuality and proper handling of our packages. We do everything in our power to ensure that our high-quality camp chair reaches you in pristine condition

What is the Sjöfn Outdoor butterfly chair made of?

The seat of the Sjöfn Outdoor butterfly chair is made of high-quality polyester, and the frame is made of steel.

Is the Sjöfn Outdoor butterfly chair adjustable?

No, the Sjöfn Outdoor butterfly chair is not adjustable. The chair is designed to ensure a comfortable seating position at all times. It is perfect for snuggling up with a book or enjoying a delicious meal.

Does the Sjöfn Outdoor butterfly chair come with a warranty?

Yes, the Sjöfn Outdoor butterfly chair has a one-year warranty. View our warranty policy here.
Warranty policy

How much does the Sjöfn Outdoor butterfly chair weigh?

The Sjöfn Outdoor butterfly chair weighs just 4.5 kg, making it easy to carry.

Can the Sjöfn Outdoor butterfly handle rain?

No, the Sjöfn Outdoor butterfly chair cannot handle rain; we recommend storing the chair in a dry place.

How is the Njörd Outdoor bamboo table delivered?

We pay great care and attention to the safe delivery of your Njörd Outdoor bamboo table. The table is packed very securely and carefully. We select the best transport companies who are known for their punctuality and proper handling of our packages. We do everything in our power to ensure that our high-quality table reaches you in pristine condition.

Is the Njörd Outdoor bamboo table adjustable?

Yes, you can set the height of the Njörd Outdoor bamboo table to two positions. The camping table can be set to 43.5 cm or 65.5 cm.

Is the Njörd Outdoor bamboo table easy to transport?

Yes, the table folds down into a compact package. A handle on the inside makes it easy to take the Njörd Outdoor bamboo table with you on holiday.

Can the Njörd Outdoor bamboo table handle rain?

No, the Njörd Outdoor bamboo table cannot handle rain; we recommend storing the table in a dry place.

About our Service

What is the delivery time for Fjordsen rooftop tents?

Fjordsen Light rooftop tents are in stock and can be delivered quickly if you order today. The delivery time varies from one to four weeks, depending on the country.

How will my Fjordsen rooftop tent be shipped to my address?

We pay great care and attention to the safe delivery of your rooftop tent to the delivery address. The tent and all components are packed carefully and securely for shipping. We select the best transport companies known for their punctuality and proper handling of our packages. We do everything in our power to ensure that our high-quality rooftop tent reaches you in pristine condition. Your Fjordsen rooftop tent will be delivered in 4 (Light 140 and Air XL) or 5 (Light 220) boxes. The Fjordsen rooftop tent is quick and easy to assemble. You can find the assembly instructions here

What payment methods does Fjordsen accept?

We accept the following payment methods: PayPal, Credit card, iDEAL, Giropay, SOFORT Banking, EPS, Invoice, Bank transfer, Bancontact, Belfius, mKBC/CBC, Klarna, Przelewy24.

What is your return and refund policy?

Our return and refund policy can be found above.

How can I leave a review or send in a photo?

We love hearing about your experiences on your rooftop tent holiday. Send in a photo of your holiday to sales@fjordsen.com, and it might be featured on our website and social media channels soon. If you have more to say, leave a review or write an experience story for our stories page to inspire others with your holiday. Send your story and at least three photos to sales@fjordsen.com.

I am a reseller. How can I order rooftop tents?

To guarantee the lowest prices, we deliver all our rooftop tents directly from our workshop to campers all over Europe. We will only consider working with a reseller in special cases or in countries or areas where we cannot easily deliver. Interested resellers can contact us via sales@fjordsen.com.

Contact

Customer service

Do you need help or advice? Our customer service team is ready to help. If you have questions about your order, our product range or other matters, we would love to hear from you. You can reach us via email or WhatsApp. 

Email

  • service@fjordsen.com
  • We aim to reply within two working days.

App

  • +31 26 206 2 114
  • Mon-Fri: 09:00–17:00

Leave a review

If you have a Fjordsen rooftop tent, we would love to hear about your experiences! Send a photo of your holiday to sales@fjordsen.com, and it might be featured on our website and social media channels soon. 

If you have more to say, leave a review or write an experience story for our stories page to inspire others with your holiday. Send your story and at least three photos to sales@fjordsen.com

Stay tuned

To keep up with all the developments around Fjordsen, follow us on Facebook, YouTube and Instagram!