An order that was placed on the webshop of fjordsen.com can be cancelled free of charge and without reason.
You have the right to withdraw the order within 14 days from the day after receipt without reason. The actual delivery date counts as the delivery date, even if the product is only installed on a later date. After withdrawal, you have 14 days to return the products to Fjordsen.
The costs for returning the product in question is at your own expense. The costs can vary and depend on the transport company.
Depending on the condition in which the product is received by Fjordsen, you will receive the full purchase amount, including shipping costs, or a percentage thereof. If you want to return a product, you can contact Fjordsen via firstname.lastname@example.org. If you return a product without informing us in advance, we kindly ask that you to include the cancellation form!
We recommend that you send an e-mail to email@example.com or call us via 026 – 206 2 114 to report a return. That way Fjordsen can process the return shipment faster and easier.
The return and refund policy of Fjordsen does not apply in the following cases:
You can send the product in question for returns to:
6909 DZ Babberich
Include your order number
All transactions executed on fjordsen.com are secured by the Mollie payment system. All information exchanged for executing payments is encrypted using the SSL protocol. This data cannot be traced, intercepted or used by third parties and is not stored on our computer systems.
Fjordsen also offers payment in arrears through Klarna. Once your order has been shipped, you have 30 days to make your payment, allowing you to check out the product before you pay. For questions about your payment via Klarna, please contact Klarna's customer service.
With Fjordsen, you are always guaranteed the highest quality. We stand by the quality of our products and are committed to providing exceptional rooftop tents and accessories that have undergone rigorous quality testing. Our products are guaranteed against defects in materials and quality.
All Fjordsen rooftop tents come with a two-year warranty to give you peace of mind. Fjordsen covers any defects or damages to your Fjordsen rooftop tent, including damage caused by normal wear and tear of materials for two years after the purchase date. The Fjordsen warranty gives you specific statutory rights but does not affect your statutory rights in the event of a defective product.
The Fjordsen warranty varies per product type and can be found in the overview below. Compensation for all products depends on the remaining warranty period.
|Light 140 rooftop tent||2 years|
|Light 220 rooftop tent||2 years|
|Air XL rooftop tent||2 years|
|Pop-up tent||12 months|
If you believe your problem is covered under Fjordsen's warranty, please fill in this form as completely as possible. We will assess your claim based on the information provided and contact you within ten working days to discuss the situation and potential solution.
Neither Fjordsen nor any affiliated person or company is liable for any damages resulting from your use of or inability to use this website or any of the information, contents, services or material it provides. Fjordsen reserves the right to change, add and exclude information on the website—including this disclaimer—at any time and without prior notice. Fjordsen is not obliged to update this website or any information it provides.
View our Terms and Conditions here:Terms and conditions
We pay great care and attention to the safe delivery of your rooftop tent to your home. The tent and all components are packed carefully and securely for shipping. We select the best transport companies known for their punctuality and proper handling of our packages. We do everything in our power to ensure that your high-quality Fjordsen rooftop tent reaches you in pristine condition.
Your Fjordsen rooftop tent will be delivered in four (Light 140 and Air XL) or five (Light 220) boxes. The Fjordsen rooftop tent is quick and easy to assemble; you can find the assembly instructions here.
Just like our rooftop tents, all Fjordsen accessories and Fjordsen Outdoors products are shipped carefully and securely. We use the best transport companies and pack your products well to ensure that they arrive at their destination in pristine condition.
We ship our rooftop tents and accessories all over Europe, including to the Netherlands, Belgium, Germany, France, Switzerland and Denmark. Want to know if we can deliver a Fjordsen rooftop tent to your home? You can see all our shipping locations during checkout.
The shipping costs for our rooftop tents depend on your location. The following is an overview of the shipping costs per country. If you would like to have a rooftop tent delivered somewhere else, please contact us, and we will calculate the shipping costs for you.
|Country||Orders up to €1000||Orders over €1000|
The shipping costs for the rest of the Fjordsen product range vary, depending on the product and country. You can view the total shipping costs for your order during checkout.
After you place your order, we will send you an order confirmation. When the carrier collects the package, we will send you an email with a tracking number to track your package.
Do you need help or advice? Our customer service team is ready to help. If you have questions about your order, our product range or other matters, we would love to hear from you. You can reach us via email or WhatsApp.
If you have a Fjordsen rooftop tent, we would love to hear about your experiences! Send a photo of your holiday to firstname.lastname@example.org, and it might be featured on our website and social media channels soon.