Fjordsen Returns Policy
At Fjordsen, we want you to be 100% satisfied with your purchase. That is why you can return unused rooftop
tents up to 30 days after receipt. There are four steps to requesting a refund. Please read the regulations
carefully before contacting us.

The Fjordsen Return Policy:
a. The rooftop tent may be assembled, but only and to the extent necessary to determine the nature;
characteristics or functioning of the rooftop tent.
b. The rooftop tent may not be put into use.
c. The rooftop tent must be returned in very robust and reliable packaging.
d. If the rooftop tent is returned damaged or used, you will be charged for its depreciation.
e. The (transport) costs for returning the roof tent are for you to pay and are not reimbursed by Fjordsen.

Step 1 Register the Return Request
To register your return request, you must first complete the online Fjordsen Returns Policy form. The form
requires your order number and email address.

Step 2 Preparation of the return
This is where we take over. If we have further questions about your return, a service representative will contact
you. As soon as we have the necessary details, we will send you the return form and instructions by e-mail.

Step 3 Return
Add the return form to the package(s) and follow the instructions in the email. It is important to know in
advance that you are responsible for paying the return costs of the rooftop tent.

Step 4 Processing and refunding money
As soon as your return has arrived, we will send you a message and check whether the shipment matches the
information provided. If everything checks out, you will be refunded the full amount of the rooftop tent as
soon as possible. Your return is then complete. Please note that the processing of your return may take two to
five working days. Refunds can take up to 14 working days. If we find that any of the items are missing or
damaged, we will contact you.

If you have questions about a return that has already been notified and registered, contact Fjordsen Customer
Service via the contact form.

Cancellation form
To cancel an order, please use our template form. Fjordsen advises you to also send an e-mail
to sales@fjordsen.com or call +31 26 206 2 114 to report a return.

Validity
Fjordsen Returns Policy does not apply in the following cases:

  • If you are not a consumer but a legal entity or governmental authority
  • For export outside the EU

Return address
You can return the product to:
Fjordsen B.V.
Veem 3
6909 DZ Babberich
The Netherlands
Please make sure to state your order number.

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