Return and refund policy
Cancelling an order (prior to delivery)
An order that was placed on the web shop of fjordsen.com can be cancelled free of charge and without reason.
Undoing the purchase (after delivery)
You have the right to withdraw the order within 14 days from the day after receipt without reason. The actual delivery date counts as the delivery date, even if the product is only installed on a later date. After withdrawal you have 14 days to return the products to Kroftman Structures.
The costs for returning the product in question is at your own expense. With the same transport method, these costs are comparable to the costs you paid for the initial shipment.
Depending on the condition in which the product is received by Fjordsen, you will receive the full purchase amount, including shipping costs, or a percentage thereof. If you want to return a product, you can contact Fjordsen via: firstname.lastname@example.org. If you return a product without informing us in advance, we kindly ask that you to include the cancellation form!
Conditions for receiving a full refund
- The product must be fully complete and in the original state;
- The product must be clean, just as you received it;
- The product must not be damaged;
- Included assembly material should be reasonably packed in its original packaging if possible;
- The product must have the original manuals and the included accessories;
- The product must have suitable packaging, preferably the original packaging, which may have been opened;
- As a customer you are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
- Kroftman Structures will pay the purchase price including delivery costs (with the exception of any additional costs resulting from the choice of a different delivery method than the cheapest, standard delivery offered by Kroftman Structures) as soon as possible, but no later than 14 days after withdrawal.
- Kroftman Structures does not refund until the goods have been returned in their entirety or if you have shown that the goods have been returned, whichever comes first.
- Kroftman Structures will refund you using the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, no costs will be charged.
For withdrawal you can use our form for cancellation. However, Kroftman Structures recommends that you send an e-mail to email@example.com or call us via 026 – 206 2 114 to report a return. That way Fjordsen can process the return shipment faster and easier.
The return and refund policy of Kroftman Structures does not apply in the following cases:
- If you are not a consumer but a legal entity or government
- Export outside the EU
You can send the product in question for returns to:
6909 DZ Babberich
Include your order nummer